Website Care Plans
Your site needs good hosting and regular maintenance.
The first step to keeping your site secure and working well is good hosting. The next step is regular updates and maintenance. Through my website care plan, I take on the stress of all these complexities so you can focus on running and growing your business.
What's the plan?
Website Hosting
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. We offer premium hosting for all our clients so you don't have to worry about a thing.
Updates
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
Security
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Website Backups
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
Monthly Reporting
You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.
Priority Support
You, as a client, get priority support. That means whenever you need an update, to make a quick tweak on your website, or just have a question, I'm always in your corner, ready to help.
The risk of not having your site properly maintained?
Here are some of the most common downsides of unprotected sites.
Website hack
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
Poor performance
If your website isn’t optimized, it’ll perform and load slower as time goes on, affecting conversions and sales.
No backups
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO implications
If your website isn’t maintained and optimized, Google knows this and ranks your site accordingly.
Website legitimacy
If your website has any glaring issues, this negatively affects your traffic and brand legitimacy.
It's all on you
By not having your website cared for, everything I cover in my plan is on you and will cost you in tools, time and unneeded stress.
I've got you covered.
Base
Designed for those who need a simple, essentials-only plan required to keep their website running smoothly.
Includes:
Cloud hosting
Weekly plugin, theme, and WordPress updates
Daily security scans
Monthly backups
Uptime monitoring
Monthly analytics reports
Discounted hourly rate
Allotted monthly time for support tasks
Scheduled website audit & strategy call
$59/month
Ascent
Designed for those who are looking to keep growing their business with ongoing website support and strategy.
Includes:
Cloud hosting
Weekly plugin, theme, and WordPress updates
Daily security scans
Weekly backups
Uptime monitoring
Monthly analytics reports
Discounted hourly rate
Up to 1 hour/month of support tasks*
Annual website audit & strategy call
$99/month
Peak
Designed for those who want advanced support and guidance to scale the website and strengthen their brand.
Includes:
Cloud hosting
Weekly plugin, theme, and WordPress updates
Daily security scans
Daily backups
Uptime monitoring
Monthly analytics reports
Discounted hourly rate
Up to 3 hours/month of support tasks*
Quarterly website audit & strategy call
$199/month
*See FAQs for what constitutes a support task.
FAQ
Are there cancellation fees?
Nope! My website care plan is monthly or annual with a no-risk, no questions asked guarantee. If you need to pull your website from my hosting or maintenance plan for any reason, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.
Are there setup fees?
If I built your website, there is no set up fee as long as it’s within a 90 day period!
If after 90 days you’d like to join my hosting/maintenance plan at any level, there is a $99 set up fee since I need to clean up the database, install my tools and back up the site, among other tasks.
If I did not design the website, there is a $250 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
What counts as a Support Task?
Support tasks are tasks that can be done in under thirty minutes and include things like adding a team member to your "About" page, posting a pre-written blog post, editing text on a page, switching out an image on a page, etc.
While I do my best to get updates done within your allotted time, if more time is required, I can do so with an hourly retainer at my discounted rate for monthly care plan clients!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. I'm happy to do those things either via my discounted hourly rate or via a discounted and separate fixed project!
What if I pass on the plan?
While my maintenance plan is not mandatory for clients, it is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego my care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing my LIABILITY CLAUSE that releases me from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally passed?
Absolutely! If you decide to come back after having initially passed on the plan, I’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
I’ll always try to get your updates done within the allotted time to save you some extra costs. However, if you have updates that will require more time, I’ll give you an estimate at my discounted hourly rate for monthly care clients!
What if I pass on the plan and my website gets hacked?
In this case, you’re welcome to handle it in-house by reaching out to my preferred malware and blacklist removal specialist, Sucuri. If you’d like to join my plan and have me take care of getting the hack cleaned, I have a $499 site cleaning/set up fee.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require additional work to recover from.
Important note: I do not fix website hacks unless the site will subsequently be added to a care plan.
Someone else built my site. Can I still be on your plan?
If I didn’t build the site, I will need to review the backend to make sure it’s a good fit for my maintenance plan. Reach out and I can let you know!
Does my monthly update time roll over?
That's a no-go for rollover. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
No-risk guarantee
My plan comes with a no-risk, no-questions-asked guarantee. If you ever decide to step away from the plan, you'll only be responsible for the month or year you've already paid for, and I'll provide you with all of your site files and logins.